Return Policy
Return guidelines
Products are shown as accurately as possible on Tatsya. We do not, however, guarantee that the product description or any other content is correct, full, dependable, up to date, or error-free. Your can get in touch with Tatsya within 48 hours of receiving the product if it is not what was advertised.
DELIVERY
While we make every effort, we cannot promise that things will be delivered within the time frame specified when the product is purchased. If Tatsya is unable to deliver any product within the allotted time frame, the contract cannot be rejected in any way. However, Tatsya reserves the right to charge you for additional shipping costs if you refuse to accept the items' delivery.
DAMAGED DELIVERY
We guarantee that the product will arrive undamaged and in great condition. However, if the product is damaged, you must report the problem in detail and submit pictures and videos of the damage within two days of receiving the shipment.
• After reviewing this data and approving your return request, we will set up a reverse pickup at a minimum expense within 3–4 business days.
• The replacement product will be mailed to you as soon as it arrives at our warehouse and will arrive within the regular shipping window specified in each product's description. However, we will be pleased to provide you with a credit note or refund for the purchase if we are unable to finalize the shipping because the product is not available.
COLOUR DIFFERENCE
Since Tatsya is a handcrafted product brand, there may be a 10%–15% variation in color or finish from what you have seen on screen. Only the color that was ordered may be sent back or exchanged if you receive a different color.
- Disclaimer : Natural veins & small colour variations are natural to all stone products & will not be regarded as cracks or defected items.
ORDER CANCELLATION
Certain orders that have been legitimately placed may occasionally not be able to be processed or shipped due to unforeseen situations. For any reason, Tatsya has the exclusive right to reject or cancel any order. Limitations on quantities available for purchase, flaws or inconsistencies in product or pricing information, issues found by our credit and fraud avoidance department, or any defect with the product's quality are some circumstances that could lead to the cancellation of your order. Before approving any order, we may additionally need more information or confirmations. If your order is canceled in whole or in part, or if further information is needed to process it, we will get in touch with you. Should your purchase be canceled after.
EXCHANGE
Only if your purchase satisfies the following requirements is it eligible for exchange:
• The product that was sent to you is incorrect; that is, it does not match the item that was included in the email confirming the order.
• If there is a real manufacturing or quality flaw in the product you get. As soon as you open the packing, please take a picture and document any damage or manufacturing defects you believe the goods to have.
• Discounted products cannot be exchanged or returned unless the customer received a defective or incorrect item. Refunds and exchanges are only handled after the sale is concluded.
• The item or items that are being replaced need to be in its original packaging and be in a brand-new, unused, unwashed, and undamaged state.
• Any item that is required to be exchanged must be sent in the same packaging as received by you.
• We do not accept return or exchange in case of any customized product.
If your purchase meets our return criteria stated above, please contact our care team within 3 working days of delivery with the following information: -
Order number - Delivery address - Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.
*Ensure that the following address is securely pasted on the returns box*
M/s Tatsya
E-11 Greater Kailash Part -1 First Floor
New Delhi - 110048, India